Employee Engagement - Why it matters?

Employee Engagement has been buzzword for quite sometime now. Though its being misconstrued as another annual survey outcome, its importance can be highlighted by the below examples.

 

1.  . In a Pharma Company a Chief Scientist was doing an excellent job in leading his team of scientists with breakthroughs and patents. He was expecting to grow in the organisation to the next level of VP. But he learnt that a new guy was hired to lead as the VP of R&D. He felt disheartened and dejected. Slowly he detached himself from his work and soon enough he was on his way out to a Competition. This led to the Competitors gain and loss for his previous company.

2.  . A sales person had to go back to her boss to get approval for even a 5% discount on semi-large deals. She lost precious time in convincing her boss and also had to put up a sorry face to her customers that she  could not decide even on such small discounts. As a result she never   got into such deals and avoided direct contact with customers. This led to loss of confidence in customers and they moved out to her competition. Because of this loss she lost confidence and purpose in her work. As a result she was pushed out to a desk role even though it was not what she wanted.

 

3.   . A teacher at school was told to come out with innovative ways to teach. Every single time when she came up with one, she was told to come up with another and was compared with   other teachers. Her class was performing well until she started spending more time on devising new techniques of teaching instead of focusing on the process of teaching. This led to a poor performance of her class, in turn the management  pointing fingers at her failure to innovate. This downward spiral led to her productivity loss, disengagement from work and finally ending as a blot in her successful career along with most failures in her class.

The above three examples indicate how lack of engagement of an employee at workplace can impact the outcomes associated with an Organisation, Institution and the Customers.

It's critical to identify these symptoms proactively and address them so as to avoid impact on business outcomes, customers, employees and all the stakeholders involved.

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