Employee Engagement has
been buzzword for quite sometime now. Though its being misconstrued as another
annual survey outcome, its importance can be highlighted by the below examples.
1.
. In a Pharma Company a Chief Scientist was doing an excellent
job in leading his team of scientists with breakthroughs and patents. He was
expecting to grow in the organisation to the next level of VP. But he learnt that a new guy was hired
to lead as the VP of R&D. He felt disheartened and dejected. Slowly he
detached himself from his work and soon enough he was on his way out to a Competition. This led to
the Competitors gain and loss for his previous
company.
2. . A sales person had to go back to her boss to get approval for
even a 5% discount on semi-large
deals. She lost precious time in convincing her boss and also had to put up a
sorry face to her customers that she could not decide even on such small discounts. As a result she never got into such deals and avoided direct
contact with customers. This led to loss of confidence
in customers and they moved out to her competition. Because of this loss she
lost confidence and purpose in her work. As a result she was pushed out to a
desk role even though it was not what she wanted.
3.
. A teacher at school was told to come out with innovative ways
to teach. Every single time when she came up with one, she was told to come up
with another and was compared with
other teachers. Her class was performing well until she started spending
more time on devising new techniques of teaching instead of focusing on the
process of teaching. This led to a poor performance of her class, in turn the
management pointing fingers at her failure
to innovate. This downward spiral led to her productivity loss, disengagement
from work and finally ending as a blot in her successful career along with most failures in her class.
The above three examples
indicate how lack of engagement of an employee at workplace can impact the
outcomes associated with an Organisation, Institution and the Customers.
It's critical to identify
these symptoms proactively and address them so as to avoid impact on business outcomes,
customers, employees and all the stakeholders involved.
For further details on how we do it please
visit www.peoplecube.ai.
